Customer Service

Get a live agent every time you call,
not an automated answering system.

We know that a product is only as good as the company backing it. That's why we an intense focus on providing superior customer service.

WordSTAT clients can expect these unique service advantages:

• 24/7 monitoring and operations services with dispatch and call tracking
• Web server equipment and maintenance
• Web access hosting services
• Installation coordination
• Commissioning, startup, and testing
• WorldSTAT equipment replacements
• Development and installation of software upgrades
• Trend Analysis across district for issues such as A/C unit performance/comparison and mechanical diagnostics and reporting
• Automatic backup and archiving of database and historical data

If you need to contact our support staff on the phone, please feel free to call us at 504-529-1413. Or, you can also contact our support staff via e-mail.